1. Definitions
In these Terms and Conditions:
‘The Plant Food Company’, ‘we’ or ‘us’ means The Plant Food Company Pty Ltd.
‘website’ means one of the websites of The Plant Food Company
2. General
2.1 These Terms and Conditions apply to any purchase of goods or services from the The Plant Food Company through the website.
2.2 These Terms and Conditions may be amended periodically and you will be deemed to have accepted any amendments if you use the website after those amendments have been posted.
3. Contract and price
3.1 All prices displayed on the website are in Australian Dollars and inclusive of GST, unless otherwise indicated.
3.2 Description of goods, services and prices may be subject to change or correction at any time. Although we seek to ensure information is correct, we make no representation or warranty as to information being accurate or complete. If we discover an error (e.g. goods or services are displayed for the wrong price), we will try to notify you as soon as possible and allow you to cancel your order and obtain a refund if desired.
3.3 By submitting an order via the website you warrant that:
- you are capable of entering into a legally binding contract with the The Plant Food Company,
- you are authorised and able to make payment via the method you have chosen,
- the payment information you have provided is correct
3.4 A contract for purchase is only formed once we have accepted an order by issuing a receipt number via email.
4. Payment method
Payment can be made with Paypal or valid credit cards (Amex, Visa, Mastercard). The Plant Food Company will deduct all amounts owing at the time of processing your order. If we are unable to deduct from your credit card the total amount owing to us in one transaction, we may process any number of transactions on your credit card until the total amount owed to us is paid. Payment is due immediately after making an order.
5. Delivery
5.1 Delivery of tangible goods will usually take place 5 to 10 working days after acceptance of an order. However sometimes goods or services can be temporarily or permanently unavailable due to circumstances outside the The Plant Food Company’s control. The The Plant Food Company is not liable for any loss or damages arising from delays in delivery or failure to deliver the goods to you (although you may request a refund if you do not receive goods properly ordered: see section 6 below).
6. Refund/cancellation policy
6.1 Should you receive incorrect, damaged or faulty goods, please contact The Plant Food Company Shop within 7 days of receipt and we will arrange, as appropriate and depending on availability, a goods exchange, credit or refund. We may require return to us of the goods with proof of purchase before actioning an exchange, credit or refund request. We will be pleased to consider exchange, credit or refund for other reasons, but the decision whether to grant this will be at our discretion. Any refund will be made using your original payment method or another method at our discretion.
6.2 Sealed food items are non-refundable once opened
6.3 We may cancel and refund any order if the item is not in stock and notify you of the same.
6.5 To claim a refund, exchange, credit or for further information please send an email to ‘thepfco@gmail.com’
7. Law
These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales. The parties irrevocably submit to the exclusive jurisdiction of the courts of New South Wales.